2020 Winners

The winners of the 2020 Personnel Today Awards were announced on 26 November as an online broadcast.

Congratulations to all of the winners and finalists.

Overall Winner

The NHS have been made overall winner for their extraordinary effort set against the backdrop of the unprecedented Covid 19 crisis. Our judges were blown away by the organisation speed of mobilisation and the clarity of focus for a project that enormous and unique. The value and impact of this intervention on those working in the NHS England is clear. It’s an excellent piece of work delivered in a highly stressful, fast moving and uncertain context.

NHS England & Improvement

Apprenticeship Employer of the Year

Our judges described MTR Elizabeth line’s approach as a really good example of how apprenticeship schemes can tap into different talent pools. They praised its mission to recruit employees from the local community – and its partnership with trade union Aslef.

MTR Elizabeth line

Change Management Award

Lloyds Banking Group's challenge was huge. Lloyds calculated it was spending two million hours a year documenting performance management. Our judges said there were tangible results that delivered a culture shift and broader business benefits.

Lloyds Banking Group

Diversity & Inclusion Award

Horwich Farrelly, a specialist legal firm to the insurance sector, worked with charity Pure Innovations to eliminate barriers to young people with disabilities, helping them enter the world of work and live independent lives. Judges described the project as having a “hugely positive” impact on the business and individuals who had never even entered a workplace before.

Horwich Farrelly

Editors' Choice

EY impressed our judges and editors with its design-thinking behind its AI-powered virtual assistant. “Goldie” has attracted a high level of employee engagement and considerably reduced the volume of routine enquiries through HR. The judges added that the solution will keep evolving and the “remarkable” response it has had globally among employees shows the potential of this technology.


Employee Experience Award

Our judges were impressed with the clear commitment to employee development and ensuring all voices across the London Stock Exchange Group are heard. A great example of a complex business focused on the full employee lifecycle, driving outputs through values and behaviours.

London Stock Exchange Group

Employer Branding Award

Global gambling group GVC runs household names such as Ladbrokes, Coral and Gala Bingo – but as an employer it is less well known. Our judges described GVC’s campaign as excellent adding that they had met a big challenge with creativity and panache!


Employment Law Firm of the Year

Trowers and Hamlins were described by our judges as forward thinking and client led, helping to set them apart from other law firms. They shifted the focus of employment law advice away from case work to overall strategy and 'future-proofing'. With the Covid pandemic the future arrived sooner than expected, and their approach clearly paid off for their clients.

Trowers and Hamlins

Excellence in Public Service HR Award

The judging panel described Now Teach’s goal of getting experienced professionals into teaching outstanding and truly innovative. Getting more experienced people into teaching in later life is a clear benefit for the school children and society more broadly. “Now Teach deserves to be celebrated and acknowledged as a brilliant example of HR making a real difference to business and local communities.”

Now Teach

Family Friendly Employer of the Year

 The Civil Service HR team’s entry focused on the 85,000 employees who have caring responsibility for family, friends and neighbours. Judges described the entry as comprehensive and progressive, brilliantly timed to help with the challenges created by the Covid pandemic. “Great to see so many government departments taking this on as a serious and important issue.”

Civil Service HR, Cabinet Office

Graduate Scheme of the Year

Our judges said that Energus - nucleargraduates had a well thought-through graduate programme that shows a real consideration for individual participants and a strong focus on gender balance in an industry that struggles to attract women. An excellent grad scheme in a sector battling declining skills and an ageing workforce.

Energus - nucleargraduates

Health & Wellbeing Award

As Covid hit the UK’s health service, the NHS put in place an unprecedented scheme to support the physical and emotional wellbeing of its staff. Our judges said an immense amount of work went into creating timely support for those needing it, and supporting the management and business to sustain delivery of services.

NHS England & Improvement

HR Consultancy of the Year
The TCM Group provides specialist consultancy that addresses conflict in the workplace. Judges were impressed by testimonials from TCM’s clients and its bespoke, innovative ideas to sort out difficult business and relationship issues.

The TCM Group

HR Director of the Year

Congratulations to David Blackburn our HR Director of the year! The judges said a huge amount of personal leadership had been shown by David to tackle challenges presented within and outside the organisation. David has introduced a broad range of initiatives which clearly have improved both the business and the culture. The judges noted that the submission really demonstrated what a stand-out contribution David has made.

David Blackburn, Financial Services Compensation Scheme

HR Impact Award

NHS England & Improvement win their second award for their handling of the Covid-19’s impact on staff across NHS trusts. Our judges felt this was “HR at its best! The collective approach taken would have been instrumental in supporting individual NHS Trusts deal with the here and now crisis. “An extraordinary effort in an unprecedented crisis.”

NHS England & Improvement

HR Team of the Year

Great Western Railway amazed our panel with one judge saying their entry was an “exemplar of cohesive alignment of business and HR strategy where the HR team has been able to demonstrate a significant contribution to positive business outcomes”. Judges were also impressed with the results in such a traditional and highly unionised environment – this must have been no mean feat.

Great Western Railway

HR Tech Provider of the Year

Life insurance provider YuLife turns old-fashioned employee perks into life-enhancing benefits and its app impressed our tech judges. Using AI and gamification, the app improves employee wellbeing in a way that is fun – not a chore – and our judges said it brings a “really innovative use of AI technology to engagement and wellbeing in an under-served segment of the market”.


HR Technology Award
Facilities management company EMCOR UK rolled out its wellbeing, communication and benefits platform in 2018 but the judges said it had really come into its own during lockdown. “A genuine example of how technology has brought an organisation together and transformed it.” Our judges also commended the HR team for keeping the concept fresh.


Innovation in Recruitment Award

Our judges said that Bupa’s entry “ticked all the boxes”. A complete redesign of the recruitment strategy with successes in every area from costs and efficiencies through to D&I, agile work practices, and improved employer brand. Great results from a thoroughly well executed transformation.


L&D Supplier of the Year

Our judges said Learnerbly has a clear market proposition – focusing on personal learning budgets, empowering staff to facilitate self-directed learning to drive value for both organisation and individual. The proposition is clear, agile and illustrates how appropriate use of digital can influence outcomes.


Learning & Development Award

GlaxoSmithKline really impressed our judges with its innovative approach to supporting talented graduates to progress within the pharmaceutical company. A small focused L&D team devised the solution, with GSK being recognised as a higher education provider, which our judges said was ambitious and innovative while, above all, delivering clear business results.


Resourcing Supplier of the Year

HealthSectorTalent impressed our judges with its emergency response to the first wave of the Covid-19 epidemic in Northern Ireland. It rapidly built up a contingent workforce of clinical and non-clinical healthcare workers, attracting, selecting and deploying workers into the health and social care system. Our judges described its work as “amazing” in a unique and challenging situation.


Talent Management Award

Our judges said HRA Pharma entry was full of character. The use of bespoke technology to focus on the critical aspects of talent and performance management showed a lot of thought has gone into this project. They particularly liked the combination of using individualised talent plans with a more collaborative approach to talent management - a good example of how tech and data in talent management can reap benefits.

HRA Pharma with DBLX